Privacy Policy for Fresh Solutions Therapy
Effective Date: 2024-09-18
1. Identification of the Organization
Fresh Solutions Therapy (“we,” “us,” or “our”) is committed to protecting your privacy. This privacy policy outlines how we collect, use, and protect your personal information.
Contact Information:
Email: hello@freshsolutionstherapy.ca
Phone: 888-823-9503
2. Purpose of Collecting Personal Information
We collect personal information to facilitate the following purposes:
Appointment scheduling
Setting up client accounts
Provision of psychotherapy services
Billing and payment processing
3. Types of Personal Information Collected
We collect the following types of personal information from clients:
Contact Information: Name, address, phone number
Health Information: Limited health details necessary for providing therapy services (we encourage clients to minimize the amount of private health information shared through our website).
4. Consent
Clients provide consent for the collection and use of their personal information by completing our online intake package prior to their first therapy session.
5. Disclosure of Personal Information
We only share necessary information with third parties to fulfill our services. For instance, we provide your name and credit card information to payment processors like Stripe for billing purposes.
6. Storage and Protection
Your personal information is stored securely and protected from unauthorized access through industry-standard security measures.
7. Cookies and Tracking Technologies
Our website uses cookies for administrative and marketing purposes. You can manage your cookie preferences through your browser settings.
8. Retention Policy
We will retain your personal information for a period of 10 years from the last date of service provided. After this period, your information will be securely deleted or anonymized.
9. User Rights
You have the right to access, correct, and withdraw your consent for the use of your personal information at any time. Please contact us using the information provided above to exercise these rights.
10. Policy Updates
We may update this privacy policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.
11. Contact Information
If you have any questions or concerns about this privacy policy or our practices, please contact us at hello@freshsolutionstherapy.ca or 888-823-9503.